Google Merchant Center Connection Issues
Check the connection status
Section titled “Check the connection status”Open the Google Merchant Center page from Settings → Integrations. The badge next to your account name shows the status:
| Badge | Meaning |
|---|---|
| Connected | Everything is working. |
| Expired | Google access has expired. Reconnect. |
| Error | Feedy couldn’t reach Google with the saved access. The error is shown under Connection Issue. Reconnect. |
Reconnect
Section titled “Reconnect”- On the Google Merchant Center page, open Connection Settings (click Show).
- Click Reconnect.
- Sign in with the Google account that has access to your Merchant Center account and allow access.
- Enter your Merchant ID and Data Source ID again and click Complete Setup.
Problems during setup
Section titled “Problems during setup””Authorization failed” or “Invalid or expired authorization state”
Section titled “”Authorization failed” or “Invalid or expired authorization state””The Google sign-in was cancelled, took too long, or was opened twice. Go back to the Google Merchant Center page and click Connect Google Account again.
”Merchant ID: Must be numeric”
Section titled “”Merchant ID: Must be numeric””Your Merchant ID is the number shown in the top-right corner of Merchant Center, below your account name. Enter digits only.
I don’t have a Data Source ID
Section titled “I don’t have a Data Source ID”Feedy needs an API data source in your Merchant Center account:
- In Merchant Center, go to Sources → Add source.
- Choose API.
- Copy the new data source’s ID into Feedy.
See Google’s help: Add product sources.
Wrong Google account
Section titled “Wrong Google account”Sign in with a Google account that is a user on the Merchant Center account you want to connect. To switch accounts, Disconnect in Connection Settings and connect again.
Status sync shows nothing
Section titled “Status sync shows nothing”- Click Sync Now. Feedy only finds products that are in Merchant Center.
- If you add products by feed URL, Google has to fetch and process the feed first.
- Make sure the Merchant ID is for the account that holds your products.
Feedy also syncs statuses automatically every 6 hours.
Performance numbers are missing
Section titled “Performance numbers are missing”Performance data is synced once a day. A new connection, or products with no Shopping traffic yet, show no numbers. See Performance Data.
Upload to GMC fails
Section titled “Upload to GMC fails”- Products need at least one image and a price to upload.
- Direct upload sends prices in the feed’s currency (auto-upload) or the Currency in Settings (manual upload). Check that it matches your store’s currency. See Direct Upload.
- You can upload up to 1,000 products at a time.