Feed Won't Generate
Check the feed’s status
Section titled “Check the feed’s status”Go to Feeds and look at the Status column.
| Status | What it means | What to do |
|---|---|---|
| Generating | Feedy is building the feed right now. | Wait. Large catalogs take longer. |
| Pending | The feed hasn’t been generated yet. | Click Regenerate. |
| Error | The last generation failed. | See Feed shows Error. |
| Empty | The feed generated but has 0 products. | See Feed is empty. |
| Outdated | Products changed since the feed was last generated. | Click Regenerate, or set up a schedule. |
| Ready | The feed is up to date. | Nothing to do. |
Feed shows Error
Section titled “Feed shows Error”- Open the feed and click Regenerate. Feedy retries failed generations automatically a few times, but a manual retry often succeeds after a temporary problem.
- If you turned on Feed generation failures in Email Notifications, check your inbox for the error message.
- If it keeps failing, email support@lenuslabs.com with the feed name.
Feed is empty
Section titled “Feed is empty”A feed is empty when no product passes all the checks. Common causes:
- Validation errors: products with an error for the feed’s platform are left out. Hover over the Empty badge to see if this is the reason. Fix the errors on the Products page. For Google Shopping, the most common errors are a missing Google Product Category, brand or GTIN. See Validation Rules.
- Filters: the feed’s collection or tag filters match no products. Check the Products card in the feed editor. See Including and Excluding Products.
- Stock or image rules: Exclude out of stock products or Exclude products without images removed everything. See Stock, Images and Drafts.
- No products synced: the Products page is empty. Click Sync Products. See Sync Issues.
Feed has fewer products than expected
Section titled “Feed has fewer products than expected”See Products Missing from Feed.
Feed URL shows an error
Section titled “Feed URL shows an error”| Message | Cause |
|---|---|
| ”Feed not found” | The feed was deleted, the app was uninstalled, or it’s a TikTok, Pinterest or Microsoft feed and your store is on the free Starter plan. See Free Trial. |
| ”Feed content not available. Please regenerate the feed.” | The feed has never generated successfully. Click Regenerate. |
| ”Authentication required” or “Invalid token” | The feed is protected. Add your token to the URL. See Feed Security. |
| Too many requests | The URL was fetched too often in a short time. Wait a minute and try again. |