Email Notifications

Feedy can email you when something goes wrong with a feed or a sync, and can send a daily summary. Set this up in Settings → Email Notifications, then click Save.

Emails come from support@lenuslabs.com. Add it to your contacts so they don’t land in spam.

Where emails are sent

Notification email: enter the address to send to. Leave it blank to use your store owner’s email.

Emails you can turn on or off

Setting	Default	When you get an email
Feed generation failures	On	A feed fails to generate. Also covers failed FTP/SFTP pushes
Validation errors	On	After a feed generates, if the number of errors reaches your Error threshold (see the note below)
Error threshold	10	The number of errors needed before a validation alert
Product sync failures	Off	Syncing products from Shopify fails
Send daily summary report	Off	Once a day, an overview of your feeds and issues
Report time	09:00	When the daily summary is sent

Validation error alerts

The error count is the number of validation errors for the feed’s platform across your synced products (for example, all Google Shopping errors), not only the products in that feed. The email lists the most common errors and links to the feed. You can also check the Validation column on the Feeds page or the product status on the Products page.

Report time

The daily summary is sent at the start of the hour you choose, in UTC (UK winter time). For example, 09:00 means 09:00 UTC. Minutes are ignored.

Emails you can’t turn off

Feedy also emails you about your subscription:

• Your free trial is about to end
• Your subscription has been cancelled
• A payment has failed

Performance alerts

If you’ve connected Google Merchant Center and entered a Notification email, Feedy may also email you about critical changes in your Shopping performance.

Not getting emails?

• Check your spam folder and search for support@lenuslabs.com.
• Check the Notification email address, or leave it blank to use the store owner’s email.
• Make sure the notification you expect is turned on, and click Save.

Still nothing? Email support@lenuslabs.com.