Frequently Asked Questions
General
Section titled “General”What is Feedy McFeed Feed?
Section titled “What is Feedy McFeed Feed?”A Shopify app that creates product feeds for Google Shopping, Facebook and Instagram, TikTok, Pinterest and Microsoft Advertising, checks your products against each platform’s rules, and helps you improve product data with AI. See Welcome.
Does Feedy change my Shopify products?
Section titled “Does Feedy change my Shopify products?”No. Titles, descriptions, categories and other edits you make in Feedy (including accepted AI suggestions) are saved in Feedy and only used in your feeds.
Where do I install it?
Section titled “Where do I install it?”From the Shopify App Store. See Installing the App.
How many feeds can I create?
Section titled “How many feeds can I create?”There’s no limit on the number of feeds on any plan. What your plan limits is how many products each feed can include and which platforms you can create feeds for. See Plan Limits.
Which formats can I use?
Section titled “Which formats can I use?”TSV, CSV and XML. Feedy recommends TSV for most platforms and CSV for TikTok. See Feed Formats.
Where is my feed hosted?
Section titled “Where is my feed hosted?”On Feedy’s servers, at a URL like https://feedy.lenuslabs.com/feeds/<feed-id>.tsv. The URL stays the same each time the feed regenerates. See Feed URLs.
How often does my feed update?
Section titled “How often does my feed update?”Only when it regenerates. Turn on a schedule in the feed’s Schedule card (every 6 hours up to weekly, or at set times), or click Regenerate whenever you like. See Automatic Updates.
Can I make feeds for different countries?
Section titled “Can I make feeds for different countries?”Yes. Create one feed per market and set its Country, Language and Currency, plus shipping and tax. Feedy doesn’t convert prices: prices come from Shopify in your store’s currency and are labelled with the currency you choose. See Feed Settings.
Products
Section titled “Products”Why aren’t all my products in my feed?
Section titled “Why aren’t all my products in my feed?”The most common reasons:
- The product has a validation error for that platform (for Google, often a missing Google product category, brand or GTIN).
- The feed’s product selection, tag filters or stock/image rules leave it out.
- It’s a draft or archived product.
- It’s paused on its product page (Pause this product).
- The feed has reached your plan’s product limit.
See Products Missing from a Feed.
Are variants listed separately?
Section titled “Are variants listed separately?”No. Each product appears once, using its first variant’s price, SKU, barcode and stock. See Variants.
Do my product edits apply to every platform?
Section titled “Do my product edits apply to every platform?”Edits you make to a product in Feedy (on the product page, through bulk edits or AI) are used in your Google Shopping feeds. Feeds for other platforms use your Shopify product data plus that feed’s own settings, such as field mapping and custom labels. See Editing a Product.
What can the AI do?
Section titled “What can the AI do?”Suggest better titles, short titles, descriptions, Google product categories and product highlights. You review every suggestion before it’s used. See Introduction to AI.
How many AI credits do I get?
Section titled “How many AI credits do I get?”Starter 10, Growth 500, Scale 2,000 per month, and unlimited on Pro. Each suggestion the AI returns uses one credit. You can’t buy extra credits; upgrade for more. See AI Credits.
Google Merchant Center
Section titled “Google Merchant Center”Do I need to connect Google Merchant Center?
Section titled “Do I need to connect Google Merchant Center?”No. You can add your feed URL to Merchant Center without connecting. Connecting lets Feedy show product approval status and Shopping performance. See Connecting.
Feed URL or direct upload?
Section titled “Feed URL or direct upload?”Feed URL, in most cases. See Direct Upload for when direct upload fits.
Billing
Section titled “Billing”Is there a free plan?
Section titled “Is there a free plan?”Yes. The Starter plan is free: up to 50 products per feed, 10 AI credits a month, and Google Shopping and Facebook feeds. See Plans & Pricing.
Is there a free trial?
Section titled “Is there a free trial?”Yes, 14 days with Growth plan limits for new stores. If you don’t choose a plan, you move to the free Starter plan when it ends and your Google Shopping and Facebook feeds keep working (up to 50 products each). See Free Trial.
How do I pay or cancel?
Section titled “How do I pay or cancel?”Billing goes through Shopify and appears on your Shopify bill. You change or cancel your plan from Feedy’s Billing page, which opens Shopify’s pages. See Managing Your Subscription.
What happens to my data if I uninstall?
Section titled “What happens to my data if I uninstall?”Your feeds, Feedy product settings and Google Merchant Center connection are deleted straight away, and your feed URLs stop working. Products already in Google Merchant Center or other platforms stay there until you remove them.
Support
Section titled “Support”How do I get help?
Section titled “How do I get help?”Email support@lenuslabs.com. Include your store’s myshopify.com address and, if it’s about a feed, the feed’s name.