AI Features Not Working
“AI credit limit reached” or “You’ve used all your AI credits”
Section titled ““AI credit limit reached” or “You’ve used all your AI credits””You’ve used this month’s AI credits. If you see “This needs N AI credits but you have M left”, the action (for example ✨ AI Optimize All, which can use up to 5) needs more credits than you have. Use a single-field AI button instead, or wait for the reset. Nothing is charged when an action is blocked.
- Check your balance and reset date on the Billing page under AI Credits (Settings → Billing & Subscription → Manage).
- Credits reset monthly. You can’t buy extra credits; to get more now, upgrade your plan.
See AI Credits.
No suggestion appears
Section titled “No suggestion appears”The AI returns nothing when it can’t improve the current text. You’ll see a message such as “Title already optimized or no improvement needed” or “Could not generate description suggestion”. No credit is used in this case.
To get better results:
- Fill in the product’s description, vendor, product type and tags in Shopify. The AI works from this information, so a product with little data gets weak or no suggestions.
- For descriptions, try ✨ Rewrite instead of ✨ Expand.
”Optimizing several products at once (bulk AI) needs the Scale plan or higher”
Section titled “”Optimizing several products at once (bulk AI) needs the Scale plan or higher””Running AI on more than one product at once is a Scale and Pro feature. Select a single product, or upgrade your plan.
”You only had enough AI credits for N of the selected products”
Section titled “”You only had enough AI credits for N of the selected products””Feedy ran as many products as your remaining credits covered. The rest are waiting for your credits to reset.
”Optimized X of Y products. Select fewer products to optimize all at once.”
Section titled “”Optimized X of Y products. Select fewer products to optimize all at once.””Bulk AI optimization handles up to 15 products per run. Select the remaining products and run Optimize with AI again.
”AI rate limit reached. Some products were skipped.”
Section titled “”AI rate limit reached. Some products were skipped.””The AI service is busy. Wait a minute, then run the optimization again for the skipped products.
”AI features are not configured. Please contact support.”
Section titled “”AI features are not configured. Please contact support.””This is a problem on our side. Email support@lenuslabs.com.
I accepted a suggestion but my Shopify product didn’t change
Section titled “I accepted a suggestion but my Shopify product didn’t change”That’s expected. Feedy never changes your Shopify products. Accepted suggestions are saved as Feedy overrides (custom title, custom description, category, short title or highlights) and are used in your Google Shopping feeds.
To see the change:
- On the product page, click Save if you haven’t already.
- Regenerate your Google Shopping feed.
The change isn’t in my Facebook, TikTok, Pinterest or Microsoft feed
Section titled “The change isn’t in my Facebook, TikTok, Pinterest or Microsoft feed”Edits you make on the product page, including AI suggestions, are used by Google Shopping feeds only. Feeds for other platforms use your Shopify product data and the feed’s own settings. See Editing a Product.
The suggestion is inaccurate
Section titled “The suggestion is inaccurate”AI can get details wrong. Always read a suggestion before you accept it, edit it if needed, or reject it. You can also type your own text in the field.